Dediserve Blog

helpdesk improvements

Written by Aidan | 19 June

Two small improvements have been made to our Support Helpdesk interface!

First up, you can now choose a 'related service' for all new tickets. Simply choose the service from the dropdown that the ticket refers to, to help speed up response times!

 

Second, you can now see a Real Time Averaged response time metric for each support team when you are opening a ticket.

As always, we focus on making life simpler for our valued clients, and love your feedback!