helpdesk improvements

Aidan | Changelog | 19 June

Two small improvements have been made to our Support Helpdesk interface!

First up, you can now choose a 'related service' for all new tickets. Simply choose the service from the dropdown that the ticket refers to, to help speed up response times!

Choose relatied service when opening support tickets

 

Second, you can now see a Real Time Averaged response time metric for each support team when you are opening a ticket.

Average Support response time metric

As always, we focus on making life simpler for our valued clients, and love your feedback!

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